Yury Shmarygo
Всего сообщений: 2
Дата регистрации: 02.10.2018
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Создано:
02.10.2018 17:34:26
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Users are complaining of random crashes in third-party application. crash dump revieled access violation exception in ActualMultipleMonitorsShellExtension64+0x118f7 it is trying to write to static data of one of the modules of the application
00000001`054b18f7 c6042510954e0501 mov byte ptr [<module_name_hidden>!_unep?_UninitializeDefaultDomainLanguageSupport<CrtImplementationDetails>$$FCAJPEAXZ+0x103ad8 (00000000`054e9510)],1 ds:00000000`054e9510=38
Windows 7 pro Third party application is 64bit which I would prefer not to name in public forum. It is a mixture of native/managed code.
Any advice is welcome.
Код |
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0:000> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
CONTEXT: (.ecxr)
rax=0000000000000000 rbx=00000001d343bbe0 rcx=00000001054a0000
rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
rip=00000001054b18f7 rsp=0000000000129880 rbp=0000000000129e90
r8=0000000000000000 r9=00000000002312f0 r10=0000000000000000
r11=0000000000000246 r12=00000001054b1ab0 r13=0000000000000000
r14=0000000000000001 r15=0000000000000000
iopl=0 nv up ei pl nz na pe nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010200
ActualMultipleMonitorsShellExtension64+0x118f7:
00000001`054b18f7 c6042510954e0501 mov byte ptr [<module name hidden>!_unep?_UninitializeDefaultDomainLanguageSupport<CrtImplementationDetails>$$FCAJPEAXZ+0x103ad8 (00000000`054e9510)],1 ds:00000000`054e9510=38
Resetting default scope
FAULTING_IP:
ActualMultipleMonitorsShellExtension64+118f7
00000001`054b18f7 c6042510954e0501 mov byte ptr [<module name hidden>!_unep?_UninitializeDefaultDomainLanguageSupport<CrtImplementationDetails>$$FCAJPEAXZ+0x103ad8 (00000000`054e9510)],1
EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00000001054b18f7 (ActualMultipleMonitorsShellExtension64+0x00000000000118f7)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000001
Parameter[1]: 00000000054e9510
Attempt to write to address 00000000054e9510
DEFAULT_BUCKET_ID: INVALID_POINTER_WRITE
PROCESS_NAME: <process name hidden>.exe
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1: 0000000000000001
EXCEPTION_PARAMETER2: 00000000054e9510
WRITE_ADDRESS: 00000000054e9510
FOLLOWUP_IP:
ActualMultipleMonitorsShellExtension64+118f7
00000001`054b18f7 c6042510954e0501 mov byte ptr [<module name hidden>!_unep?_UninitializeDefaultDomainLanguageSupport<CrtImplementationDetails>$$FCAJPEAXZ+0x103ad8 (00000000`054e9510)],1
BUGCHECK_STR: INVALID_POINTER_WRITE
NTGLOBALFLAG: 400
APPLICATION_VERIFIER_FLAGS: 0
APP: <process name hidden>.exe
MISSING_CLR_SYMBOL: 0
ANALYSIS_VERSION: 10.0.10240.9 amd64fre
MANAGED_CODE: 1
MANAGED_ENGINE_MODULE: clr
MANAGED_ANALYSIS_PROVIDER: SOS
IP_ON_HEAP: fffffffffffffffe
The fault address in not in any loaded module, please check your build's rebase
log at <releasedir>\bin\build_logs\timebuild\ntrebase.log for module which may
contain the address if it were loaded.
FRAME_ONE_INVALID: 1
LAST_CONTROL_TRANSFER: from fffffffffffffffe to 00000001054b18f7
STACK_TEXT:
00000000`00129880 ffffffff`fffffffe : 000007fe`fcf34cb0 000007fe`fcf45058 00000000`00000005 00005512`a8bc0018 : ActualMultipleMonitorsShellExtension64+0x118f7
00000000`00129888 000007fe`fcf34cb0 : 000007fe`fcf45058 00000000`00000005 00005512`a8bc0018 00000001`d346580a : 0xffffffff`fffffffe
00000000`00129890 000007fe`fcf45058 : 00000000`00000005 00005512`a8bc0018 00000001`d346580a 00000000`00000030 : MfApHook64!CtxHookApisEx2+0x32f30
00000000`00129898 00000000`00000005 : 00005512`a8bc0018 00000001`d346580a 00000000`00000030 00000000`00000004 : MfApHook64!CtxHookApisEx2+0x432d8
00000000`001298a0 00005512`a8bc0018 : 00000001`d346580a 00000000`00000030 00000000`00000004 00000000`001298a0 : 0x5
00000000`001298a8 00000001`d346580a : 00000000`00000030 00000000`00000004 00000000`001298a0 00000000`00000240 : 0x00005512`a8bc0018
00000000`001298b0 00000000`00000030 : 00000000`00000004 00000000`001298a0 00000000`00000240 00000000`00000000 : 0x00000001`d346580a
00000000`001298b8 00000000`00000004 : 00000000`001298a0 00000000`00000240 00000000`00000000 00000000`00000000 : 0x30
00000000`001298c0 00000000`001298a0 : 00000000`00000240 00000000`00000000 00000000`00000000 00000001`d343bc38 : 0x4
00000000`001298c8 00000000`00000240 : 00000000`00000000 00000000`00000000 00000001`d343bc38 00000000`7760055f : 0x1298a0
00000000`001298d0 00000000`00000000 : 00000000`00000000 00000001`d343bc38 00000000`7760055f 00000000`00129ba8 : 0x240
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: actualmultiplemonitorsshellextension64+118f7
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: ActualMultipleMonitorsShellExtension64
IMAGE_NAME: ActualMultipleMonitorsShellExtension64.dll
DEBUG_FLR_IMAGE_TIMESTAMP: 0
STACK_COMMAND: .ecxr ; kb
BUCKET_ID: X64_INVALID_POINTER_WRITE_actualmultiplemonitorsshellextension64+118f7
PRIMARY_PROBLEM_CLASS: X64_INVALID_POINTER_WRITE_actualmultiplemonitorsshellextension64+118f7
FAILURE_PROBLEM_CLASS: INVALID_POINTER_WRITE
FAILURE_EXCEPTION_CODE: c0000005
FAILURE_IMAGE_NAME: ActualMultipleMonitorsShellExtension64.dll
FAILURE_FUNCTION_NAME: Unknown
FAILURE_SYMBOL_NAME: ActualMultipleMonitorsShellExtension64.dll!Unknown
FAILURE_BUCKET_ID: INVALID_POINTER_WRITE_c0000005_ActualMultipleMonitorsShellExtension64.dll!Unknown
ANALYSIS_SOURCE: UM
FAILURE_ID_HASH_STRING: um:invalid_pointer_write_c0000005_actualmultiplemonitorsshellextension64.dll!unknown
FAILURE_ID_HASH: {96cbaffd-0b53-5873-75d6-364901498ca0}
Followup: MachineOwner
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Bogdan Polishchuk
Администратор
Всего сообщений: 4114
Дата регистрации: 04.04.2012
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Создано:
03.10.2018 15:12:35
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Hello, Yury
Цитата |
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Users are complaining of random crashes in third-party application. |
Could you try to reinstall Actual Multiple Monitors, disable the "Additional items in the Desktop context menu" option during the installation process and see whether it solves the problem. Let us know the results.
Could you also send us the crash dump files to uninstall@actualtools.com.
Best regards.
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Yury Shmarygo
Всего сообщений: 2
Дата регистрации: 02.10.2018
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Создано:
03.10.2018 21:02:24
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Thanks Bogdan, I will resinstall as advised.
I cannot send the dump as it might contain confidential information. However, I can provide output from commands you give me for windbg.
Regards, Yury.
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