Casey Hayes
Всего сообщений: 11
Дата регистрации: 26.09.2014
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Создано:
26.09.2014 00:46:59
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Dave La wrote:
How can I roll back to the previous paid version? I didn't realize I was deactivating Actual Windows Manager by allowing it to upgrade. (Previous versions are not restorable from Win7 restore points in my case). |
Agreed, I wasn't aware that letting AMM update would deactivate it. How can I roll back to the previous version that I paid for?
Edit: a bit more info.
I get this message regarding my license, so why am I told I'll get free updates, but then I'm told my license has expired?
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Dear Casey Hayes!
You have bought Actual Multiple Monitors of version 8.0 or later.
According to Actual Tools Upgrade Policy, your Free Updates Subscription is valid until September 15, 2015 so that you can install the latest version freely. |
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Pim Joosten
Всего сообщений: 549
Дата регистрации: 11.11.2010
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Создано:
26.09.2014 01:34:47
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Hello David La and Casey Hayes,
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| How can I roll back to the previous paid version? |
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I get this message regarding my license, so why am I told I'll get free updates, but then I'm told my license has expired?
...
Dear Casey Hayes!
You have bought Actual Multiple Monitors of version 8.0 or later.
According to Actual Tools Upgrade Policy, your Free Updates Subscription is valid until September 15, 2015 so that you can install the latest version freely. |
Best regards
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Casey Hayes
Всего сообщений: 11
Дата регистрации: 26.09.2014
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Создано:
26.09.2014 01:43:42
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Yes, that's the exact quote (copied/pasted) that I get when I clicked Update. I purchased a license in the 8.0 family, so I was under the impression that I would not have to purchase any updates for anything in that family.
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doc wizz
Всего сообщений: 15
Дата регистрации: 12.06.2010
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Создано:
26.09.2014 01:55:34
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Bait and switch ransomware.
No where on their order page does it say it is a yearly license.
Even the UULA does not mention anything about yearly license. Only place I see that mentions a yearly license is the FAQ.
I never renewed since I was baited and switched in Aug 2013. Cracked version works fine.
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Pim Joosten
Всего сообщений: 549
Дата регистрации: 11.11.2010
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Создано:
26.09.2014 01:59:02
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As stated the license is valid for a year after your purchase. This new license policy was introduced with version 8.0 (read and scroll down to version 8.0 (this license change is the same for all Actual Tools products)).
Do I understand correctly that you purchased AMM September 15, 2014 (thus very recently) and you after updating you get a message stating that the license is expired?
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Casey Hayes
Всего сообщений: 11
Дата регистрации: 26.09.2014
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Создано:
26.09.2014 02:10:29
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I even received a confirmation email with the following
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| Here is your new registration data for Actual Multiple Monitors 8.0 (it's valid for all versions of Actual Multiple Monitors of line 8.x): |
So you're saying the only place the annual license is mentioned is in the update notes -- not the EULA, purchase agreement, confirmation emails, etc. This is intentionally misleading.
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Dave La
Всего сообщений: 5
Дата регистрации: 26.09.2014
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Создано:
26.09.2014 02:13:47
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Works fine for now. Thanks for all the help!
> Note that Prompt before updating to a paid version is a box checked by default if you leave auto-check for updates on
QUESTION: How do I know Unsubscribe from new topic messages? The box is checked and grayed out.
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Pim Joosten
Всего сообщений: 549
Дата регистрации: 11.11.2010
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Создано:
26.09.2014 02:15:53
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| Bait and switch ransomware. |
Ransomware is something very different. AMM/AWM is far fr om ransomware. Is your computer taken hostage? No? Then it is not ransomware!
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| No where on their order page does it say it is a yearly license. |
When I buy software I usually look for update/upgrade information and I can tell you there are quite a number of software publishers who do not clearly state the upgrade policy, sometimes I even have to ask for it. Again, knowing Actual Tools a little bit as a frequent contributor on the forums, I think this was just an accidental omission.
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| Even the UULA does not mention anything about yearly license. |
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| Cracked version works fine. |
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Dave La
Всего сообщений: 5
Дата регистрации: 26.09.2014
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Создано:
26.09.2014 02:17:56
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Never mind, from I deleted subscription. (But now I can't edit my other message).
I believe from reading in various places that ActualTools does not intend this to be a "dark pattern" that attempts to auto-remove money from our pockets, but they need to do a yet better job of preventing these problems. This is a utility to increase my efficiency, and the time wasted fixing this cost me a lot of the time that I'm supposed to be saving here 
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Pim Joosten
Всего сообщений: 549
Дата регистрации: 11.11.2010
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Создано:
26.09.2014 02:27:53
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@Casey Hayes: I am still curious at what date you bought AMM...
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| Here is your new registration data for Actual Multiple Monitors 8.0 (it's valid for all versions of Actual Multiple Monitors of line 8.x) |
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| This is intentionally misleading. |
I do however agree that the upgrade policy should be made more clear (or I must have missed something).
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