Tony Davidson
Всего сообщений: 8
Дата регистрации: 29.03.2022
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Создано:
29.03.2022 06:01:56
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I've logged this several times with the support e-mail (support@actualtools.com) but no reply. Is that still how to contact support?
I am having issues with the desktop divider in the latest version I have installed (8.14.6.1 which update now says is the latest).
The desktop divider always works correctly for my 2 landscape monitors but most of the time works incorrectly on my portrait monitor. Layout:
Yet when I drag a window to the left most middle section it doesn’t work correctly. E.g.
The window (this e-mail) should resize to about the same size as it is now but fill all the edges as per the tile template. Instead this is what happens if I do the resize:
It’s like its resizing to a much bigger tile than defined.
Note that this feature worked perfectly and always worked on the initial version I installed (8.14.3.0) but no other version since. Initially I just didn’t update but since going to Windows 11 it was necessary to upgrade. Which has broken this feature (which is actually why I bought the software although I do like some other things too).
It does *sometimes* work – but I can’t work out a pattern yet. Although hasn't worked for ages with Outlook.
Note Outlook does resize correctly on my other 2 monitors, and other apps resize correctly on the vertical monitor.
I'm running the latest version of Actual Window Manager (checked again this morning), windows 11
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Tony Davidson
Всего сообщений: 8
Дата регистрации: 29.03.2022
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Создано:
29.03.2022 06:02:45
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Image 1 - that doesn't seem to add above.
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Tony Davidson
Всего сообщений: 8
Дата регистрации: 29.03.2022
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Создано:
29.03.2022 06:03:05
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Image 2
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Tony Davidson
Всего сообщений: 8
Дата регистрации: 29.03.2022
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Создано:
29.03.2022 06:03:21
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Image 3
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Bogdan Polishchuk
Администратор
Всего сообщений: 4120
Дата регистрации: 04.04.2012
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Создано:
02.04.2022 19:39:21
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Hello, Tony
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| I've logged this several times with the support e-mail (support@actualtools.com) but no reply. Is that still how to contact support? |
| Цитата |
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The window (this e-mail) should resize to about the same size as it is now but fill all the edges as per the tile template. Instead this is what happens if I do the resize:
It’s like its resizing to a much bigger tile than defined. |
Does the problem happen both with Outlook message windows and the main window?
Does the problem happen exclusively with Outlook windows? Does it happen with other MS Office applications or other applications?
Does the same problem happen if you put an Outlook window to the same Desktop Divider tile not by dragging it manually but via the Put into Divider tile dialogue? The dialogue is available via left mouse button click to the "Put into..." title button, via extra menu item or via hotkey (the default combination is Win+Ctrl+5).
What monitor is the main monitor in your layout?
Is the portrait monitor in the standard portrait mode or in the flipped portrait mode?
What are the values of the Scale option in the standard Windows display settings for each of the displays (the percentage values, 100%, 125% etc.)?
What exactly version of Outlook you're running (File > Office account > About Outlook)?
Could you specify the exact number of your Windows build (type winver in the Search field of the Windows Start menu, press Enter. The window containing the build number will appear).
Best regards.
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Tony Davidson
Всего сообщений: 8
Дата регистрации: 29.03.2022
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Создано:
04.04.2022 06:16:15
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| Цитата |
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| Does the problem happen both with Outlook message windows and the main window? |
Yes
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| Does the problem happen exclusively with Outlook windows? Does it happen with other MS Office applications or other applications? |
Just tested with Word and Excel and they both work correctly
| Цитата |
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| Does the same problem happen if you put an Outlook window to the same Desktop Divider tile not by dragging it manually but via the Put into Divider tile dialogue? The dialogue is available via left mouse button click to the "Put into..." title button, via extra menu item or via hotkey (the default combination is Win+Ctrl+5). |
Yes, same behaviour
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| What monitor is the main monitor in your layout? |
The middle one which is a 27" 2560x1440
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| Is the portrait monitor in the standard portrait mode or in the flipped portrait mode? |
Standard portrait mode
I have also notice that monitor 3 (the right side one) also doesn't work. I only realised this doing the "put to" test and found it has the same issue as monitor 1. The red lines are wrong. I've attached a screenshot.
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| What are the values of the Scale option in the standard Windows display settings for each of the displays (the percentage values, 100%, 125% etc.)? |
Monitor 1 - portrait 100%
Monitor 2 - landscape 125%
Monitor 3 - landscape 100%
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| What exactly version of Outlook you're running (File > Office account > About Outlook)? |
Microsoft® Outlook® for Microsoft 365 MSO (Version 2202 Build 16.0.14931.20128) 64-bit
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| Could you specify the exact number of your Windows build (type winver in the Search field of the Windows Start menu, press Enter. The window containing the build number will appear). |
Windows 11 Version 21H2 OS Build 22000.556
Many thanks
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Bogdan Polishchuk
Администратор
Всего сообщений: 4120
Дата регистрации: 04.04.2012
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Создано:
06.04.2022 11:54:40
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Tony,
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The window (this e-mail) should resize to about the same size as it is now but fill all the edges as per the tile template. Instead this is what happens if I do the resize:
It’s like its resizing to a much bigger tile than defined. |
Also, please note that the problem only happens if you start Outlook after Actual Window Manager. If you start Outlook and then Actual Window Manager the layouts will have correct size. Another way to temporarily stop the problem is to change the desktop configuration even a little, For example if you slightly move one of the monitors in the display settings. Changing the height of a taskbar also should work.
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Tony Davidson
Всего сообщений: 8
Дата регистрации: 29.03.2022
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Создано:
13.04.2022 07:13:43
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Thanks for confirming this. Microsoft could take a page out of your book!
It didn't help when I loaded AWM after Outlook but doing the tiny change fixed it - I'm assuming until next reboot.
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Pons Bautista
Всего сообщений: 1
Дата регистрации: 10.04.2024
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Создано:
10.04.2024 05:37:30
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Has this issue about tiles ever been resolved? The workaround still works: "Also, please note that the problem only happens if you start Outlook after Actual Window Manager. If you start Outlook and then Actual Window Manager the layouts will have correct size. Another way to temporarily stop the problem is to change the desktop configuration even a little, For example if you slightly move one of the monitors in the display settings. Changing the height of a taskbar also should work."
But this is already 2024 and we are on v8.15 but the issue persists with my secondary vertical monitor when I launch Outlook after Actual Windows Manager is already running. The tile divisions get out of whack until I resize/restore the taskbar size. Only then will the divider tile be actually where they are supposed to be and I can move Outlook to occupy the defined tile. Lot's of manual work that defeats the purpose of Actual Windows Manager. It is easier/faster to resize my Outlook window manually.
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Tony Davidson
Всего сообщений: 8
Дата регистрации: 29.03.2022
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Создано:
10.04.2024 05:41:16
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Unfortunately it wasn't fixed and I ended up giving up and moving onto Powertools. Which is free and has the desktop divider.
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